The skills every salon operation team needs to know to close sales & stay in control.

You'll learn all of these special things:

• what should happen in every single phone

• how to capture every caller as a lead

• how to quickly funnel them towards a reservation

• how to spend waaay less time on the phone

• how to stay in control of the conversation--especially with those people who would love to talk forever. 

• how to close 90% of callers to become salon clients

• how we make sure we connect new guests to the right stylist

Once you know these skills you can apply them everywhere you communicate with clients!

• Emails

• Texting

• Social Media chats/ direct messages

• Live Zoom, FaceTime or Google Duo conversations

• And of course, phone calls