Three Ways You Can make a Fabulous First Impression!
Our industry is a people industry. And because of this it’s so important for us to understand people. Start today by implementing these three ways you can make a fabulous first impression.
1. Make Eye Contact & Smile
Goodness, how easy right?! Well, have you ever been ignored when you’ve walked into a business? Point made. Make this a MUST for every client who walks through the door. Also, the smiling aspect may seem like common sense…but remember, common sense is NOT common. Make THIS a must for every client who walks in the door as well. Have you ever been acknowledged but sensed that by walking through a business’s door, you were actually inconveniencing them? Point made. The smile matters :)
2. “WELCOME”
By simply saying “welcome” to each client when they arrive, regardless if they’re new or existing, will be very uplifting. It’s that feel good moment for them. Make this a MUST for every client when they walk through your doors and notice an immediate positive reaction!
3. Mirroring
This gets a little on the deep side but body positioning is so very important for fabulous first impressions. If your client likes to get really close to you when they talk to you, get really close back. Yes, we’ve all had those people that get right up to your face…it’s awkward for us all but we do it because we care. If they like to cross their arms when they talk, you do the same. Or they’re the type that talk with their hands…well, now so are you ;) If they’re tilting their head to the left, you tilt your head to the right (it will be the same direction to them). If they speak quietly, you come down to their tone or tempo. If they’re super excited, you better exude that same energy level as well!
By mirroring your clients you’re placing yourselves in physical agreement and harmony with them. It’s a subconscious thing…but long story short, people want to be around people they have similar agreements with. In other words, they want to feel they have a connection with you and that the two of you have common, beliefs, values, style preferences, etc..
Focus on the Client!
If you’re now thinking, “well, this isn’t the real me…I wouldn’t feel comfortable implementing these things…It’s just not who I am”. Let us remind you that this isn’t about you. It’s about your clients. If you focus on yourself less and others more, we promise you’ll not only feel great, but you’ll become very successful. It’s what you do Beyond The TechniqueTM that will build you substantial success.