The Perfect Consultation - Step 1

Industry friends, this topic is so very important. We can probably agree that the majority of services gone wrong are due to a failure in the consultation. We want to share with you what the very best are doing so you are successful. First, if you can create a consistent system to your consultation that everyone at your salon or barbershop participates in, you will build amazing confidence with your clients!

Start by brainstorming what you’d want to discuss with each client depending on the service they’re receiving. Remember that what they’ve reserved may not be in their best interest or yours. To discover what the best route for today is…you’ll want to ask the right questions!

Here’s an easy starting point. Create lists naming all service categories your business provides. This may include Haircutting, Hair Coloring, Waxing, Bridal Hair, Bridal Makeup, Treatments, etc… Now, create a category for new clients and existing clients. Once you have you lists created, the creative brainstorming fun can begin.

Example:

Questions to ask New Clients for ________________service?

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Questions to ask Existing Clients for _______________service?

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And so on! Stay tuned for more steps to the perfect consultation!

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